Sonra Terms of Service

Last Updated: 29 September 2026

If you signed a separate Order Form with Sonra, Inc. to access Sonra with the same account, and that agreement has not ended, the terms below do not apply to you. Instead, your separate Order Form applies to your use of the Product.

This Agreement is between Sonra, Inc. and the company or person accessing or using the Cloud Service. This Agreement consists of: (1) the Order Form below and (2) the Framework Terms defined below.

If you are accessing or using the Cloud Service on behalf of your company, you represent that you are authorized to accept this Agreement on behalf of your company. By signing up, accessing, or using the Product, Customer indicates its acceptance of this Agreement and agrees to be bound by the terms and conditions of this Agreement.

Cover Page

Order Form

Framework Terms: This Order Form incorporates and is governed by the Framework Terms, which consists of the Key Terms below and the Common Paper Cloud Service Standard Terms Version 2.1, which are incorporated by reference. Any modifications to the Standard Terms made in the Cover Page below will control over conflicts with the Standard Terms. Capitalized words have the meanings given in the Cover Page or the Standard Terms.

Cloud Service: Sonra, a web-based practice-management application for architecture and design firms, available at app.sonrahq.com. It covers projects, phases and fees, tasks and estimates, time tracking, resourcing, time off, fee proposals and related reporting, as described on sonrahq.com and in the Documentation.

Order Date: The Effective Date.

Subscription Period: One month, or one year if Customer chooses annual billing.

Cloud Service Fees:

• Fees are a flat price per Customer (not per user), as shown on Provider's pricing page at sonrahq.com or as otherwise agreed in writing (email is enough) between Customer and Provider.
• Free periods: Provider may offer a free trial or other free period, as described at sign-up or agreed with Customer. Provider will not charge Customer after a free period unless Customer has agreed to a paid subscription.
• Price changes: Provider may change its Fees by giving at least 30 days' notice (including by email). The change applies from the next Subscription Period after the notice period ends.
• Agreed rates: if Provider has agreed in writing to hold a specific rate for Customer (for example a founding-customer rate), that rate continues for as long as Customer's subscription stays active without a break, notwithstanding the price-changes paragraph above.
• Fees are in U.S. Dollars and exclude taxes.

Payment Process: Provider will invoice Customer monthly in advance (or annually in advance for annual billing) through Stripe. Customer will pay each invoice within 30 days of receiving it, by card or bank transfer through the invoice's payment page. Alternatively, if Customer chooses, Customer authorizes Provider to charge Customer's payment method on file for each Subscription Period.

Non-Renewal Notice Period: Customer must give notice of non-renewal (by email to support@sonrahq.com or in the Product) at least 7 days before the end of the current Subscription Period; notice given later takes effect at the end of the following Subscription Period. Provider must give at least 30 days' notice before the end of the current Subscription Period.

Professional Services: Any setup, onboarding or data-import help, and any fees for it, are as offered by Provider or agreed with Customer in writing (email is enough).

Use Limitations: None on the number of users. The Product is for Customer's internal business use.

Technical Support: Email support at support@sonrahq.com. Provider will use reasonable efforts to respond within one business day.

Key Terms

Customer: The company or person who accesses or uses the Product. If the person accepting this Agreement is doing so on behalf of a company, all use of the word "Customer" in the Agreement will mean that company.

Provider: Sonra, Inc., a Delaware corporation.

Effective Date: The date Customer first accepts this Agreement.

Governing Law: The laws of the State of Delaware, USA.

Chosen Courts: The state or federal courts located in Delaware.

Covered Claims:

• Provider Covered Claims: Any action, proceeding, or claim that the Cloud Service, when used by Customer according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon a third party's intellectual property or other proprietary rights.
• Customer Covered Claims: Any action, proceeding, or claim (1) that the Customer Content, when used according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon a third party's intellectual property or other proprietary rights; and (2) arising from or relating to Customer's breach or alleged breach of Section 2.1 (Restrictions on Customer).

General Cap Amount: The greater of US$1,000 or 1x the fees paid or payable by Customer to Provider in the 12 month period immediately before the claim.

Notice Address:

• For Provider: support@sonrahq.com, and Sonra, Inc., 2810 N Church St STE 90561, Wilmington, DE 19802, USA.
• For Customer: The main email address for Customer's account.

Attachments, Supplements & Modifications

DPA: For Customers subject to the EU GDPR or UK GDPR, Provider's Data Processing Agreement (available on request from support@sonrahq.com) is incorporated into this Agreement and applies automatically, which satisfies Section 3.1 of the Standard Terms. Provider's subprocessors are listed at sonrahq.com/subprocessors.html.

These Terms of Service are based on the Common Paper Cloud Service Agreement v2.1, free to use under CC BY 4.0.